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Noi Bai International Airport hardens its guest pick-up policy for guides and drivers

  • By Easia Admin
  • February, 12, 2018

From 11 Jan onwards, Noi Bai International Airport Authority will trial a new policy, duration to be announced later, to no longer allow drivers and guides with a welcome board to greet their guests in the A1 & A2 lobby areas on the 1st floor of the T2 terminal. Instead, they will be instructed to wait outside for travelers in a specially set up area.

This effort of the airport authority to improve customer service at T2 aims to reduce overcrowding of the narrow A1 and A2 lobby areas, which can have become quite chaotic due to the rising number of guest arrivals. Travelers scheduled to arrive at Noi Bai airport in the coming days should be informed of this change.

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