JOB DESCRIPTION

IT Infrastructure & System Management

– Manage, operate, and maintain IT systems including internal network, servers, computers, email systems, and data storage.

– Ensure system stability, minimize downtime, and establish regular backup/restore plans.

– Manage user accounts, access permissions, and maintain office IT equipment.

– Monitor system performance and propose upgrade solutions when necessary.

Cybersecurity & Data Protection

– Establish information security processes: password management, access control, user authorization, and company data protection.

– Prevent and handle IT incidents (viruses, phishing, data loss, cyberattacks).

– Develop and maintain internal IT Security policies and guide employees to comply.

Business Application Support

– Manage and support software systems used in the company

(e.g., CRM, ERP, accounting software, ticketing systems, HRM, etc.).

– Collaborate with departments to optimize workflows through technology (automation, forms, workflows, etc.).

– Act as the main point of contact with software vendors and technology solution providers.

IT Helpdesk & User Support

– Receive, categorize, and resolve IT support requests from employees.

– Set up an SLA / internal ticket handling standards (if needed).

– Provide basic training for employees on working tools such as email, drive, security practices, and IT procedures.

IT Project Management & Digital Transformation

– Plan and implement IT projects: system upgrades, data migration, deployment of new tools.

– Develop an IT roadmap aligned with the company’s business growth strategy.

– Monitor project progress, budget, and quality.

Vendor & Budget Management

– Manage vendors for IT equipment, cloud services, and licensed software.

– Build annual IT budgets and optimize operating costs.

– Negotiate contracts and periodically evaluate service quality.

JOB REQUIREMENTS

– 3–5 years of relevant experience

– Fluent in English language

– Possess professional skills and good knowledge of ICT: MS 365 systems (windows server, windows client, SQL, office, etc.), Dropbox, mail server, hosting website services, open source and network equipment

– Good knowledge of setting up all systems in the ICT department

– Strong leadership and management skills

– Creative, dynamic and possessing good knowledge about products and destinations in Vietnam

– Good analytical and problem-solving skills and strong decision-making skills

– Education: University: Bachelor’s or Master’s in Computer Sciences & certifications: MCSA /MCSE, CCNA / CCNP, CEH (if any)

WHAT WE OFFER

• Off on Saturday & Sunday
• Lunch Allowance
• Motivation Trip
• Annual Medical Checkup
• Personal accident and health insurance 24/24 (PTI)
• Bonus on business result (at the end of the year) and other bonus

HOW TO APPLY

Do you believe that you could make a difference at Easia Travel? Please send a cover letter and CV to Human Resource Department