JOB DESCRIPTION

PRIMARY OBJECTIVES

• To develop business with assigned clients
• To maintain an excellent relationship with assigned clients
• Cooperate with other departments to solve all the trouble arising to ensure clients’ and travelers’ satisfaction

Main tasks

Manage and work directly with clients following sales procedure

• Create travel programs to meet a client’s expectations and satisfy clients’ demands
• To be proactive in promoting Easia’s new products to clients & regularly remind them about Easia’s new production
• Update and advise on information related to destinations and services to clients
• To take part in annual strategic works of the team & be in charge of setting sales targets for assigned clients
• Analyze the conversion rate of each client every month and do the proper follow-up on every request sent to clients
• To be in charge of the annual process of renewing client products.
• Manage clients’ information and ensure information security
• Complete and update clients’ profiles on customer software
• Work closely with the Operation Department to solve problems arising on the spot as well as reply to clients’ complaints
• Understand competitors of the destination

Work with the Sales team leader on assigned prospects

• To analyze the existing product of prospects
• To create a tour program to match prospects’ expectations
• To understand the competition and react accordingly
• Follow up with prospects about their feedback on our products
• Update the feedback of prospects to SDM & related departments

Other Tasks

• Complete other tasks assigned by STL (such as training newcomers, backing up another team member, and preparing reports…).
• Attend weekly Team meetings.
• Join inspection trips
• Escort client FAM trips
• Attend training courses to improve skills as well as work performance
• Actively take part in the evaluation process of the department and the Company

JOB REQUIREMENTS

Competency

• Experience as a Sales Executive or related positions (at least two years)
• Good command of written and spoken English/German/French/Italian/Spanish
• Strong computer skills (Excel, Word, Outlook)
• Solid understanding of sales processes
• Good knowledge of client: Production spirit & requirements & clients’ expectations
• Capacity to convince/close a deal
• Good knowledge of the destination
• Evaluate the situation with each client
• Good analytical problem-solving skills and strong skills
• Strong communication skills
• Good planning and organizational skills to balance and prioritize work
• Self-motivated to learn new concepts and participate in new projects
• Characteristics: pleasant personality, positive attitude, open-minded, honest, active, and decisive

Education

• University: Bachelor’s or Master’s in Hotel / Tourism / Foreign languages / Management or other related majors

WHAT WE OFFER

*** Working time

• 40 hours per week (8h30 – 12h & 13h30 – 17h30)
• Off on Saturday & Sunday
• 12 days of annual leave entitlement

***Benefit & Advantage:

Staff Wellness Program:

• Annual Medical Checkup
• Personal accident and health insurance 24/24 (PTI)

HOW TO APPLY

Do you believe that you could make a difference at Easia Travel? Please send a cover letter and CV to Human Resource Department