JOB DESCRIPTION

• Ensure Quality of operation tasks for existing markets
• Ensure guides database development / booking follow up / training (Northern)
• Advise Sales on itineraries and suppliers’ selection
• Suppliers’ quality follows up (new and current suppliers)
• Ensure quality on spot for booked services (with all suppliers), support the team accordingly
• Coordinate with Thailand OPE & Quality team
• Team Management: Lead, motivate, and manage OPE North team and support staff to ensure high performance and excellent customer service
• Training and Development: Provide ongoing training and support to team members to enhance their skills and knowledge
• Mentor new hires and provide continuous feedback to help them succeed in their roles
• Conduct regular team meetings to discuss performance, provide updates, and address any issues

JOB REQUIREMENTS

• Minimum 3-5 years of experience in a senior operations role within the travel and tourism industry
• Proven track record of successfully managing complex travel operations, with a strong understanding of the local market and industry trends
• Excellent communication and interpersonal skills, with the ability to effectively liaise with clients, suppliers, and cross-functional teams
• Analytical mindset with the ability to identify and implement process improvements
• Proficiency in problem-solving, decision-making, and crisis management
• Strong leadership skills and the ability to motivate and develop a team
• Fluency in English, both written and spoken is an advantage

WHAT WE OFFER

• Health insurance.
• Other benefits will be discussed in the interview.

HOW TO APPLY

Do you believe that you could make a difference at Easia Travel? Please send a cover letter and CV to Human Resource Department